Need help?
Frequently Asked Questions
Orders & Payment
Browse our collections, select your size, and click "Add to Cart." When you're ready, proceed to checkout and follow the steps to complete your purchase securely.
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and other payment methods available at checkout.
Orders are processed quickly. Please contact us immediately at contact@ledresi.com if you need to make changes — we cannot guarantee modifications once processing has begun.
Yes, a confirmation email is sent immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.
Shipping & Delivery
We currently ship within the United States only.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Shipping is calculated by weight:
- 0–0.6 lb → $3.99
- 0.6–1 lb → $5.99
- 1–5 lb → $9.99
- 5 lb+ → $14.99
- Free shipping on orders over $150
Standard delivery takes 2–10 business days after your order has been processed and shipped.
Yes, a tracking number will be emailed to you once your order has shipped. You can also track your order at ledresi.com/pages/track-my-order.
Please contact us at contact@ledresi.com as soon as possible and we'll work to resolve the issue promptly.
Contact us immediately at contact@ledresi.com. We are not responsible for packages delivered to an incorrect address provided at checkout.
Returns & Refunds
We accept returns within 7 days of the delivery date shown on your tracking. Items must be unworn, unwashed, and in original condition with all tags attached and original packaging.
Email us at contact@ledresi.com with your order number and reason for return. We'll guide you through the process.
Return shipping is the customer's responsibility, except in cases of a shipping error or a damaged/defective item on our part.
A 20% restocking fee applies to returns that do not meet our return conditions (e.g., missing tags, signs of wear).
No, original shipping and handling charges are non-refundable.
Refunds are processed within 10 business days of receiving and inspecting your return. You'll be notified by email once your refund has been issued.
The following items are final sale and cannot be returned: custom or personalized products, final sale items, and gift cards.
Yes! We partner with SEEL and REDO to offer extended return coverage of up to 30 days. Look for this option at checkout.
Sizing & Fit
Visit our Size Guide (ledresi.com/pages/size-guide) for detailed measurements for both dresses and jumpsuits, including Bust, Waist, Hips, and Inseam. Sizes range from XS to XXL.
Use a soft measuring tape and measure over your undergarments. Our size guide includes step-by-step instructions to help you get the most accurate fit.
We recommend sizing up for a more comfortable fit. If you're unsure, feel free to reach out via live chat or email.
Products & Care
Our pieces are designed to fit true to size. We recommend consulting the size guide for each product, as fit may vary slightly by style.
Care instructions are included on the label of each garment. We recommend following them carefully to preserve the quality and longevity of your piece.
Some styles are restocked periodically. Sign up for restock notifications on the product page or follow us on social media for updates.
Privacy & Data
Your data is used solely to process orders, communicate with you, and improve your shopping experience. We do not sell your personal information. Read our full Privacy Policy at ledresi.com/pages/privacy-policy.
Yes. You have the right to access, correct, delete, or export your personal data. Contact us at contact@ledresi.com to submit a request.
We work with trusted service providers (e.g., Shopify, payment processors) who assist in operating our store. These partners are bound by strict data protection agreements.
Visit our Privacy Choices page at ledresi.com/pages/data-sharing-opt-out to manage your data sharing preferences.
Contact & Support
Live Chat: Available Mon–Sun, 9AM–2PM & 3:30PM–5PM EST at ledresi.com/pages/contact-us. Email: contact@ledresi.com. Contact Form: ledresi.com/pages/email-us.
LEDRESI LLC, 30 North Gould Street, Ste R, Sheridan, WY 82801, United States.
Not finding what you are looking for?
Chat with us or send us an email